Sun Infocom

Privacy Policy

PVC Health Card Services

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Sun Infocom ("we," "our," "us") respects the privacy of users and is committed to protecting personal information processed through our PVC Health Card printing and payment portal. This Privacy Policy explains how information is collected, used, stored, and protected.

1. Scope of Services

Sun Infocom provides PVC Health Card printing, processing, and delivery/hand-over services only.

  • Applicant/member/patient data is entered and maintained by the concerned authorized department, institution, or organization.
  • Sun Infocom does not independently collect or generate health record data.
  • Sun Infocom acts only as a processing and fulfillment service provider for card printing and issuance.

2. Information We Process

Identity Information

  • Full name
  • Photograph
  • Unique ID / Health ID / Registration Number
  • Date of birth (if applicable)
  • Gender (if applicable)

Contact Information

  • Mobile number
  • Email address (if provided)
  • Delivery/collection details

Transaction Information

For payment processing, we may process payment amount, transaction reference number, payment status, and payment method. Sun Infocom does not store full debit/credit card details, banking credentials, CVV, or UPI PIN. Payment transactions are securely processed through authorized payment gateway providers.

3. Source of Information

Personal information may be received from authorized departments, government/institutional systems, designated operators, and users making payment through the portal. Sun Infocom relies on the accuracy of information provided by these authorized sources.

4. Purpose of Processing

Information is processed only for legitimate operational purposes including PVC card printing, personalization of issued cards, order fulfillment, payment verification, delivery/hand-over coordination, customer support, duplicate payment verification, fraud prevention and security compliance, and legal/regulatory compliance.

5. Payment Processing

Online payments are processed through secure third-party payment gateways including Cashfree Payments. Payment providers may independently collect/process payment-related information according to their own privacy policies. Sun Infocom receives only limited transaction confirmation data necessary to process the order.

6. Data Sharing

Sun Infocom does not sell, rent, or trade personal data. Information may be shared only where necessary with payment gateway providers, courier/logistics partners, authorized departments/organizations, technology infrastructure/service providers, or regulatory or law enforcement authorities where legally required.

7. Data Security

We implement commercially reasonable security safeguards, including restricted administrative access, secure payment integration, server security controls, access monitoring, and operational confidentiality controls. However, no internet transmission or electronic storage system can be guaranteed 100% secure.

8. Data Accuracy

Since applicant data is primarily entered by authorized departments/operators, Sun Infocom is not responsible for incorrect personal details supplied by third parties. Users should contact the concerned department for correction of source data where applicable.

9. Data Retention

Information is retained only as long as reasonably necessary for service fulfillment, accounting, dispute handling, fraud prevention, and legal/regulatory compliance. After retention requirements expire, data may be securely deleted or archived.

10. Cookies / Technical Logs

Our portal may automatically collect limited technical information such as IP address, browser type, device information, access timestamps, and session identifiers. This information helps with fraud prevention, troubleshooting, performance monitoring, and security analysis.

11. User Rights

Subject to applicable law, users may request transaction clarification, correction requests through the concerned department where source data originates, payment dispute review, and grievance support. Identity verification may be required before processing requests.

12. Third-Party Services

Our portal may integrate third-party services such as payment gateways, SMS/email service providers, hosting/infrastructure providers, and delivery partners. Their independent privacy practices may apply.

13. Children / Minor Data

If services involve minors, data is processed only as provided by authorized departments/guardians for legitimate service fulfillment. Sun Infocom does not knowingly collect data directly from minors without lawful basis.

14. Limitation of Responsibility

Sun Infocom shall not be responsible for inaccuracies in department-provided data, privacy practices of third-party service providers, user-side device compromise, or unauthorized access caused by factors beyond reasonable control.

15. Policy Updates

This Privacy Policy may be updated periodically. Revised versions will be published on the portal with updated effective date.

16. Contact / Grievance

Sun Infocom
11 Bhai Sohan Singh Market
S.D. Colllege Road Jalandhar
Phone: 9814061858
Email: info@suninfocom.com

17. Consent

By using this portal and making payment, the user acknowledges that they have read and accepted this Privacy Policy.